Privacy Policy

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

We may collect the following types of information when you interact with our website or contact us for assistance:

• Name and contact details (such as email address and phone number)
• Financial situation information you choose to share with us
• Website usage data (pages visited, time spent on site, device type)
• Communication records when you contact us via our forms or phone

We use your information solely to provide and improve our debt guidance services. Specifically, we use it to:

• Respond to your enquiries and provide debt guidance
• Help you understand possible debt management options available to you
• Improve our website, content, and services over time
• Maintain internal records and meet our compliance requirements

We process your personal data in accordance with UK GDPR. Our legal bases for processing are:

• Your consent — when you voluntarily submit your information via our website forms
• Legitimate interest — in responding to enquiries and providing you with relevant guidance
• Legal obligations — where we are required to retain or process data to comply with applicable law

We may share limited information with trusted service partners only when it is strictly necessary to provide you with relevant debt support services. All partners are required to handle your data securely and in accordance with UK GDPR.

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure servers, and restricted access controls.

While we take every reasonable precaution, no method of internet transmission is 100% secure. If you have concerns about your data security, please contact us directly.

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to all requests within 30 days in accordance with UK GDPR requirements.